The mission of the Inspector General's office is to enhance mission accomplishment of Fort Jackson's units and organizations by identifying and recommending solutions to performance inhibitors and resolving requests for assistance from soldiers, family members and civilians of the Fort Jackson community.
The Inspector General is a personal staff office of the Commander, providing the Commander with a sounding board for sensitive issues. The IG is an extension of the Commanders eyes, ears, and conscience. The role of the Inspector General is to determine and report on the economy, efficiency, discipline, morale, esprit de corps, readiness, and resources of the command. In other words, the Inspector General is interested in every aspect of the command.
The four basic functions of the Inspector General are used to accomplish our mission. Those functions are:
• Assistance - Anyone may submit a complaint or request for assistance to an Army IG concerning matters of interest to the Army.
• Inspection - IGs conduct inspections at the direction of the commander. An IG inspection may focus on organizations, functions or both and may or may not be compliance oriented.
• Investigation - IGs only conduct investigations when directed by the commander. The investigation will focus on violations of policy or regulations. The commander may also direct an investigation into alleged mismanagement, unethical behavior or misconduct.
• Teaching and Training - Teaching and training is integral part of the first three functions. IGs by their very nature possess a wealth of knowledge and experience. They use this knowledge and experience when assisting, inspecting and investigating to teach soldiers at all levels about policies and procedures.
• Be sure you have a problem, not just a peeve. (Are the cooks turning out lousy chow, or was it just one bad meal?)
• Give your chain of command a chance to solve the problem. (Many problems must be addressed to the chain of command for resolution anyway.)
• If IG assistance is needed, contact your local IG first. (IGs at higher commands will normally refer the case to the local IG for action.)
• Be honest and don't provide misleading information. (IGs will discover the truth quickly in most cases, and there are penalties for knowingly providing false information.)
• Keep in mind that IGs are not policy makers. (If a policy is flawed, you can submit a proposed change on a DA Form 2028.)
• Keep in mind that IGs can only recommend, not order a resolution. (Only Commanders can order; the role of the IG is to advise the Commander.)
• Remember IGs can only resolve a case on the basis of fact. (Your claim that a supervisor has violated the rules doesn't make it fact. A claim must be supported with evidence.)
• Don't expect instant action on your request. Be patient. (Investigations take time, and IGs tend to have heavy workloads.)
• Be prepared to take "no" for the answer. (In either case, "yes" or "no," the IG will explain why.)
4203 Sumter Ave.
Fort Jackson, SC 29207
Hours of operation 8:30 a.m. - 4:30 p.m.
• Anyone can file a complaint/request for assistance, either orally or in writing to the IG.
• Soldiers cannot be denied access to an IG. They do not have to go through their chain of command. They do not need permission to call or see an IG. They do need to exercise common sense and they cannot leave their place of duty without permission.
• No retribution will be taken against a soldier who submits a complaint to an IG. Anyone, however, who knowingly submits an untruthful statement to an IG can be charged under the UCMJ.
The following issues and allegations are ordinarily not appropriate for IG intervention:
• Criminal allegations
• Issues that have other means of redress
– Courts-martial actions
– Non-judicial punishment
– Officer/NCO evaluation reports
– Enlisted reductions
– Type of discharge received
– Pending or requested discharge
– Financial liability investigations of property loss
– Adverse information filed in personnel records (except for allegations of reprisal)
• The issue is not Army related
• Soldier EO complaints
• Civilian allegations of reprisals
• DOD civilian employee redress through other channels
• Hazardous work conditions