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Customer Management Services Office
Building 4356, Hardee Street
(803)
751-4926/3425
DSN: 734-4926/3425
Please Read The
Security, Privacy and Disclaimer Statements |
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"VOICE OF THE
CUSTOMER"
Service Provider Area Descriptions
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WHAT IS CUSTOMER MANAGEMENT SERVICES?
CUSTOMER
MANAGEMENT SERVICES
(CMS) -- CUSTOMER MANAGEMENT SERVICES
IS A PROCESS DESIGNED TO PROVIDE THE GARRISON COMMANDER
WITH INTEGRATED FEEDBACK FROM AN
INDIVIDUAL, CONSTITUENT,
AND MISSION COMMANDER PERSPECTIVE.
THIS PROCESS IS USED TO IMPROVE THE SERVICES PROVIDED TO
SOLDIERS, RETIREES, VETERANS, FAMILY MEMBERS, AND
CIVILIANS THAT LIVE, WORK AND TRAIN ON THE INSTALLATION.
THE ULTIMATE OUTCOME IS TO IMPROVE
PERFORMANCE, READINESS, RECRUITING, RETENTION AND
WORK-LIFE BALANCE.
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Interactive Customer Evaluation (ICE)
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The
Interactive Customer Evaluation is your direct link to
any Fort Jackson service provider on the system. This
is your chance to let us know how we are doing!
Fort
Jackson ICE Site |
Community FIRST Quarterly Issue Resolution Process |
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Community FIRST
is a quarterly issues resolution process designed to provide continuous
feedback to the Fort Jackson community
on issues that cannot be resolved by ICE.
Community FIRST
also conducts focus groups by constituents (Soldiers, Family Members,
Retirees, Veterans, Surviving Spouses, Teens, and Civilian Workforce)
If you would like to
submit an issue or recommendation, click on the
Community FIRST/AFAP
logo or the text above. Issues will be electronically
submitted to the Customer Management Services office.
Issues will be forwarded on a quarterly basis to the responsible
directorate or organization for resolution. If still not
resolved, issues will be submitted to the Commanding General
for approval to forward beyond Fort Jackson through the AFAP
process. |
Community FIRST/AFAP Issues & Assessments
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Corporate Assessments
The corporate assessment provides the Fort
Jackson Mission Commander and leaders with the capability of
rating garrison services from a mission commander and staff
perspective. The assessment will identify specific
deficiencies & potential resource reallocation / shortfalls.
2008 Corporate Assessments
results will be available soon.
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